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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://rcsj.teamdynamix.com/TDClient/1944/Portal/KB/ArticleDet?ID=135538">https://rcsj.teamdynamix.com/TDClient/1944/Portal/KB/ArticleDet?ID=135538</a><br /><br />Tech Support contact Information.