MS Bookings - Cancelling An Appointment

Issue/Question

• How do I cancel an appointment that was made through MS Bookings?
• Why can't I just cancel an appointment that was made in MS Bookings by deleting it from my Outlook calendar?
• Why didn't my appointment get cancelled after I deleted it from my Outlook calendar?

Environment

• Rowan College of South Jersey
• RCSJ Employees
• MS Bookings
• Outlook calendar

Cause/Explanation

MS Bookings can sync with your Outlook calendar for availability, but you cannot use your Outlook calendar to manage your appointments that were scheduled via Bookings. Therefore, if you need to cancel an appointment that was scheduled through MS Bookings, you need to do so via the MS Bookings website.

Resolution

1. Open the MS Bookings webpage
2. Click on the "Calendar" tab on the left-side menu
3. Navigate to the appointment you'd like to cancel
4. Click on the appointment you'd like to cancel to open it
5. Click "Cancel"
6. Optional: Add a message to include in the cancellation email. This could include information on how to reschedule and/or a reason why you needed to cancel the appointment
7. Click the blue "Cancel Booking" button
8. Ensure the appointment was deleted from your Outlook calendar