These knowledge base articles provide help for faculty and students with eLearning-related issues.


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Articles (50)

Pinned Article Always use Google Chrome when accessing eLearning (Both Campuses)

Always use Google Chrome when accessing eLearning.

Pinned Article eLearning/Blackboard Course Size Limit (Both Campuses)

Beginning May 11, 2022, all eLearning/Blackboard courses will be limited to 1gb (gigabyte) in size (1gb = 1,024mb). This applies to both campuses.

Pinned Article How do I transfer content from one course to another? (Gloucester)

How to move content from one course into another course.

Pinned Article Known Issue - eLearning Switches to Mobile View when using a Computer with Low Resolution (Faculty)

How to force eLearning to display in the full desktop mode, as opposed to the mobile view.

Pinned Article Mobile Devices and eLearning/Blackboard (Both Campuses)

RCSJ's statement regarding using mobile devices for eLearning.

Accessing OneDrive

How to access your RCSJ OneDrive account

Adding a Content Area to your Course Menu (Both Campuses)

Step-by-step instructions for how to create a Content Area in your course.

Adding a Tool Link to your Course Menu (Both Campuses)

Step-by-step instructions for how to add a Tool Link to your course menu.

Creating a Course Archive File (Both Campuses)

Step-by-step instructions for creating a Course Export File of an eLearning course.

Creating a Course Content File (Both Campuses)

Step-by-step instructions for creating a Course Content File of an eLearning course.

Creating a Course Export File (Both Campuses)

Step-by-step instructions for creating a Course Export File of an eLearning course.

Error when submitting assignment - org.apache.commons.fileupload (Both Campuses)

If you receive an error when submitting an assignment, it may be because you have more than 10,000 characters in the Comments box. Make sure you submit your assignment by attaching it, or by typing it into the Submission box.

Force Completion Test Setting (Gloucester)

eLearning recommends instructors DO NOT use the Force Completion option when setting up an exam.

How can I organize my courses or hide ones I don't want to see? (Both Campuses)

How to personalize your MyCourses module so it only displays the courses you want to see.

How do I import content into eLearning from an Export file?

How to bring an export file into a course.

How do I make a backup of my course? (Both Campuses)

How to create a backup of your course.

How do I use TechSmith Relay?

How to use TechSmith Relay

How to Close your Course to Students (Gloucester)

How to close your course to students. This is most commonly done at the end of a semester.

How to Import the Information Literacy Components to your eLearning Course

How to import the Information Literacy quizzes and workbooks into your eLearning course.

How to Keep Your Course Open to Students Past the Course End Date (Gloucester)

How to adjust the start date or end date for your course.

How to Open your Course Early for Students (Gloucester)

How to open your course to students ahead of the first day of class.

Information Literacy - Exporting Info Lit Data from your eLearning Course

How to export the Information Literacy Workbook data from your eLearning course.

Known Issue - "Download Results" in Grade Center Creates File with No Extension in IE and Chrome

Using Google Chrome or IE to Download Results from the Grade Center downloads a file with no extension. This makes it so the user's computer doesn't know how to open the file.

Known Issue - Dates not Displaying in Attendance Tool

The dates from past class meetings are not displaying at the top of the column in the Attendance Tool.

Known Issue - eLearning Switches to Mobile View when using a Computer with Low Resolution (Both Campuses)

How to force eLearning to display in the full desktop mode, as opposed to the mobile view.

Known Issue - Students cannot submit assignments using Apple Safari. (Both Campuses)

Students cannot submit an assignment if they are using Apple Safari as their browser.

LiveScribe PDF file not playing with sound and/or video (Both Campuses)

How to get LightScribe PDF files to play in Google Chrome.

Module Overview Template (Both Campuses)

The Module Overview Template is provided to you for you to use in your online course(s).

My course is not listed when I log into eLearning. (Gloucester)

Courses are not available to students until the first day of the semester.

Transitioning from Crocodoc to New Box View

Blackboard has transitioned from Crocodoc to New Box View, a tool that continues to allow faculty to view and annotate submissions from students via the Assignments tool.

What is a DEV shell? (Gloucester)

Find out about DEV shells. What are they? What are they used for?

Known Issue - Receiving Error When Logging into eLearning (Gloucester)

If you receive an error when logging into eLearning, read this article to figure out how to fix your issue.

Known Issue - Unable to Submit Assignment on Chromebook due to Error Saying no File Chosen (Both Campuses)

Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."