These knowledge base articles provide help for faculty and students with eLearning-related issues.
You can use the search bar at the top right to search for articles by keyword, or you can scroll down on this page to find the "Popular Tags" box which will provide a list of tags.
Always use Google Chrome when accessing eLearning.
Information on how your courses are organized and how you can find courses you're looking for. Also explains how to favorite or hide courses, as desired.
How to move content from one course into another course.
RCSJ's statement regarding using mobile devices for eLearning.
Ultra Base Navigation (UBN) is coming to both campuses' eLearning/Blackboard systems on May 10, 2023.
How to access your RCSJ OneDrive account
Step-by-step instructions for how to create a Content Area in your course.
Step-by-step instructions for how to add a Tool Link to your course menu.
On April 9, 2024 an event was held, both in person at both campuses and online via Zoom, to announce that RCSJ is moving to Ultra Courses. This article has information about that event.
Step-by-step instructions for creating a Course Export File of an eLearning course.
Step-by-step instructions for creating a Course Content File of an eLearning course.
Step-by-step instructions for creating a Course Export File of an eLearning course.
Beginning May 11, 2022, all eLearning/Blackboard courses will be limited to 1gb (gigabyte) in size (1gb = 1,024mb). This applies to both campuses.
If you receive an error when submitting an assignment, it may be because you have more than 10,000 characters in the Comments box. Make sure you submit your assignment by attaching it, or by typing it into the Submission box.
eLearning recommends instructors DO NOT use the Force Completion option when setting up an exam.
How to bring an export file into a course.
How to create a backup of your course.
How to import the Information Literacy quizzes and workbooks into your eLearning course.
How to export the Information Literacy Workbook data from your eLearning course.
How to open or close your course early, or allow students to access the course beyond the end date of the course.
Using Google Chrome or IE to Download Results from the Grade Center downloads a file with no extension. This makes it so the user's computer doesn't know how to open the file.
The dates from past class meetings are not displaying at the top of the column in the Attendance Tool.
How to force eLearning to display in the full desktop mode, as opposed to the mobile view.
Students cannot submit an assignment if they are using Apple Safari as their browser.
How to get LightScribe PDF files to play in Google Chrome.
The Module Overview Template is provided to you for you to use in your online course(s).
Courses are not available to students until the first day of the semester.
Find out about DEV shells. What are they? What are they used for?
If you receive an error when logging into eLearning, read this article to figure out how to fix your issue.
This article provides students with some tips for taking a test in eLearning. Please keep in mind that this information should be used to support any additional information provided to a student by their instructor.
Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."
How to force eLearning to display in the full desktop mode, as opposed to the mobile view.