These knowledge base articles provide help for faculty and students with eLearning-related issues.
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Always use Google Chrome when accessing eLearning.
How to move content from one course into another course.
How to force eLearning to display in the full desktop mode, as opposed to the mobile view.
RCGC's statement regarding using mobile devices for eLearning.
How to access your RCSJ OneDrive account
Step-by-step instructions for how to create a Content Area in your course.
Step-by-step instructions for how to add a Tool Link to your course menu.
Step-by-step instructions for creating a Course Export File of an eLearning course.
Step-by-step instructions for creating a Course Content File of an eLearning course.
Step-by-step instructions for creating a Course Export File of an eLearning course.
If you receive an error when submitting an assignment, it may be because you have more than 10,000 characters in the Comments box. Make sure you submit your assignment by attaching it, or by typing it into the Submission box.
eLearning recommends instructors DO NOT use the Force Completion option when setting up an exam.
How to archive all Grade Center and student data in a course.
How to personalize your MyCourses module so it only displays the courses you want to see.
How to bring an export file into a course.
How to create a backup of your course.
How to use TechSmith Relay
How to close your course to students. This is most commonly done at the end of a semester.
How to import the Information Literacy quizzes and workbooks into your eLearning course.
How to open your course to students ahead of the first day of class.
How to export the Information Literacy Workbook data from your eLearning course.
Using Google Chrome or IE to Download Results from the Grade Center downloads a file with no extension. This makes it so the user's computer doesn't know how to open the file.
The dates from past class meetings are not displaying at the top of the column in the Attendance Tool.
How to force eLearning to display in the full desktop mode, as opposed to the mobile view.
Students cannot submit an assignment if they are using Apple Safari as their browser.
How to get LightScribe PDF files to play in Google Chrome.
Microsoft's newest browser, Microsoft Edge, is NOT compatible with eLearning and most other RCGC web properties (Website, Portal, Webmail, etc.).
The Module Overview Template is provided to you for you to use in your online course(s).
Courses are not available to students until the first day of the semester.
How to make your late start course unavailable to students until the first day of the class.
How to enable Flash so you can watch videos in Chrome.
Blackboard has transitioned from Crocodoc to New Box View, a tool that continues to allow faculty to view and annotate submissions from students via the Assignments tool.
Find out about DEV shells. What are they? What are they used for?
If you receive an error when logging into eLearning, read this article to figure out how to fix your issue.
Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."