These knowledge base articles provide help for faculty and students with eLearning-related issues.


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Articles (48)

Pinned Article Always use Google Chrome when accessing eLearning (Both Campuses)

Always use Google Chrome when accessing eLearning.

Pinned Article How are my courses organized? Can I hide courses? (Both Campuses)

Information on how your courses are organized and how you can find courses you're looking for. Also explains how to favorite or hide courses, as desired.

Pinned Article Instructors - How do I transfer content from one course to another? (Gloucester)

How to move content from one course into another course.

Pinned Article Mobile Devices and eLearning/Blackboard (Both Campuses)

RCSJ's statement regarding using mobile devices for eLearning.

Pinned Article Ultra Base Navigation for Students (Both Campuses)

Ultra Base Navigation (UBN) is coming to both campuses' eLearning/Blackboard systems on May 10, 2023.

Accessing OneDrive

How to access your RCSJ OneDrive account

Adding a Content Area to your Course Menu (Both Campuses)

Step-by-step instructions for how to create a Content Area in your course.

Adding a Tool Link to your Course Menu (Both Campuses)

Step-by-step instructions for how to add a Tool Link to your course menu.

Blackboard Ultra Courses - Announcement Event

On April 9, 2024 an event was held, both in person at both campuses and online via Zoom, to announce that RCSJ is moving to Ultra Courses. This article has information about that event.

Creating a Course Archive File (Both Campuses)

Step-by-step instructions for creating a Course Export File of an eLearning course.

Creating a Course Content File (Both Campuses)

Step-by-step instructions for creating a Course Content File of an eLearning course.

Creating a Course Export File (Both Campuses)

Step-by-step instructions for creating a Course Export File of an eLearning course.

eLearning/Blackboard Course Size Limit (Both Campuses)

Beginning May 11, 2022, all eLearning/Blackboard courses will be limited to 1gb (gigabyte) in size (1gb = 1,024mb). This applies to both campuses.

Error when submitting assignment - org.apache.commons.fileupload (Both Campuses)

If you receive an error when submitting an assignment, it may be because you have more than 10,000 characters in the Comments box. Make sure you submit your assignment by attaching it, or by typing it into the Submission box.

Force Completion Test Setting (Gloucester)

eLearning recommends instructors DO NOT use the Force Completion option when setting up an exam.

How do I import content into eLearning from an Export file?

How to bring an export file into a course.

How do I make a backup of my course? (Both Campuses)

How to create a backup of your course.

How to Import the Information Literacy Components to your eLearning Course (Gloucester)

How to import the Information Literacy quizzes and workbooks into your eLearning course.

Information Literacy - Exporting Info Lit Data from your eLearning Course

How to export the Information Literacy Workbook data from your eLearning course.

Instructors - START AND END DATES IN BBOARD - How do I open my course early? How do I allow students to access my course past the end date?

How to open or close your course early, or allow students to access the course beyond the end date of the course.

Known Issue - "Download Results" in Grade Center Creates File with No Extension in IE and Chrome

Using Google Chrome or IE to Download Results from the Grade Center downloads a file with no extension. This makes it so the user's computer doesn't know how to open the file.

Known Issue - Dates not Displaying in Attendance Tool

The dates from past class meetings are not displaying at the top of the column in the Attendance Tool.

Known Issue - eLearning Switches to Mobile View when using a Computer with Low Resolution (Both Campuses)

How to force eLearning to display in the full desktop mode, as opposed to the mobile view.

Known Issue - Students cannot submit assignments using Apple Safari. (Both Campuses)

Students cannot submit an assignment if they are using Apple Safari as their browser.

LiveScribe PDF file not playing with sound and/or video (Both Campuses)

How to get LightScribe PDF files to play in Google Chrome.

Module Overview Template (Both Campuses)

The Module Overview Template is provided to you for you to use in your online course(s).

My course is not listed when I log into eLearning. (Gloucester)

Courses are not available to students until the first day of the semester.

What is a DEV shell? (Gloucester)

Find out about DEV shells. What are they? What are they used for?

Known Issue - Receiving Error When Logging into eLearning (Gloucester)

If you receive an error when logging into eLearning, read this article to figure out how to fix your issue.

Students - Taking a Test Online (Gloucester)

This article provides students with some tips for taking a test in eLearning. Please keep in mind that this information should be used to support any additional information provided to a student by their instructor.

Known Issue - Unable to Submit Assignment on Chromebook due to Error Saying no File Chosen (Both Campuses)

Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."

Known Issue - eLearning Switches to Mobile View when using a Computer with Low Resolution (Faculty)

How to force eLearning to display in the full desktop mode, as opposed to the mobile view.